Return Policy

At Eau de Soller, we want you to be completely satisfied with your purchase. If for any reason you are unhappy with a product, we are here to help. Below are our guidelines for returns:

 

Deadline for Returns:

 

You have 14 days from the date you receive your order to request a return.

 

Eligible Products:

 

We accept returns of products that are in their original, unused condition. Products must be in their original packaging and in resalable condition.

 

Return Process:

 

To initiate a return, contact us via [email/phone number] and provide the following information: order number, reason for return and product details. We will provide you with additional instructions to complete the return process.

 

Shipping Costs:

 

Return shipping costs will be borne by the customer, unless the return is the result of an error on the part of Eau de Soller (incorrect or defective product).

 

Refunds:

 

Once we receive and verify the returned product, we will process the refund within [X days] via the same payment method used for the original purchase. Please note that timeframes may vary by payment method and financial institution.

 

Damaged or Defective Products:

 

If you receive a damaged or defective product, please contact us immediately. Please provide details and photographs showing the problem. We will assess the situation and provide you with instructions for returning or replacing the product.

 

Exceptions:

 

Some products, such as personalised or intimate products, may not be eligible for return due to hygiene and safety reasons. Please consult our customer service team if you have any questions about the eligibility of a product for return.

 

Changes to Return Policy:

 

We reserve the right to update this Return Policy at any time. Changes will be effective upon posting on our website. We encourage you to check this page periodically to stay informed of any updates.

 

Contact us:

 

If you have any questions about our Returns Policy or need assistance with a return, please do not hesitate to contact our customer service team. Translated with www.DeepL.com/Translator (free version)